Insurance Claims

Dealing with broken glass is stressful enough without battling an insurance claim on top. Lord Glazing takes that worry off your shoulders, managing glazing insurance claims across London from start to finish. We work with all major insurers, supply the evidence they need and handle the paperwork for you — so you can focus on getting your property safe and secure again. There is no callout fee, and our 24/7 teams respond in around 30 minutes.

With 15+ years of experience, 5,000+ projects and a 4.9★ reputation, we are the accredited choice for insurance-related glazing work. FENSA registered, GGF member, TrustMark approved, Checkatrade verified and fully insured, our certifications are exactly what insurers expect — and our 10-year guarantee protects you long after the claim is settled. Call 07503 400015 to get started.

24/7 emergency glazing insurance claims in London

Most home and business insurance policies cover accidental damage, break-ins, storm damage and vandalism — but the claims process can feel daunting. We make it simple. From the first call we document everything correctly, photograph the damage, provide itemised quotations and liaise with your insurer so your claim is supported by the right evidence. Because we operate around the clock, every day of the year, we can make your property safe immediately and sort the paperwork in parallel.

Whether the loss involves a single broken window, a forced shopfront or extensive storm damage, we handle domestic and commercial claims of every size across all 33 London boroughs.

Many people assume claiming will push up their premium or that it is more hassle than it is worth — but for break-ins, storm and vandalism damage, that is often not the case, and the cost of repairs can far exceed any excess. We will give you honest, no-pressure advice on whether claiming makes sense for you. If it does, we deal with the insurer directly so you are not stuck on hold or filling in unfamiliar forms. If it does not, we simply carry out the work at our transparent prices with no callout fee. Either way, you stay in control.

When to call us

Insurance often applies to the same emergencies we attend every day. Call us if your damage was caused by:

• Break-ins and attempted burglaries — typically covered under buildings or contents policies.
• Storm damage — windows blown in or cracked by high winds and debris.
• Vandalism — deliberate damage to glass, doors and shopfronts.
• Accidental breakage — covered by many accidental damage policies.
• Failed sealed units — where damage rather than wear is the cause.

Not sure if you are covered? Call 07503 400015 and we will help you understand your options.

What to do while you wait

A few steps now will make your claim run smoothly:

• Photograph all the damage from several angles before anything is moved or cleaned.
• Keep the room safe — stay clear of broken glass and keep children and pets away.
• Find your policy details and note your policy number ready for the claim.
• Report any break-in to the police and obtain a crime reference number — most insurers require this.
• Do not dispose of broken items until your insurer or our team has advised, as they may form part of the claim.

We will guide you through the rest when we arrive.

Our rapid response process

Our insurance-friendly process keeps you safe and your claim on track:

1. Call us. Ring 07503 400015 and describe the damage and how it happened.
2. 30-minute response. We dispatch the nearest glazier and document the damage for your claim on arrival.
3. Make safe / board up. We secure the property with boarding up or temporary glazing while the claim is processed.
4. Permanent repair. Once approved, we complete a guaranteed glass repair and provide all paperwork for your insurer.

Areas & response times across London

We handle glazing insurance claims in all 33 London boroughs, from Kensington and Hackney to Harrow, Bexley, Hillingdon, Haringey and beyond. Our mobile teams reach most central and inner-London addresses within our 30-minute response target, with outer boroughs reached shortly after — so your property is made safe quickly while we manage the claim behind the scenes. Wherever you are, we will give you an honest arrival time when you call.

Pricing & insurance

There is no callout fee for any of our emergency work, including insurance jobs. We provide clear, itemised quotations that meet insurers' requirements, and we work with all major insurers to settle claims smoothly. Related make-safe and repair costs are transparent — boarding up from £75 and glass repair from £80 — and you will always know the price before we begin.

As a FENSA and GGF accredited, fully insured company offering a 10-year guarantee, we give both you and your insurer complete confidence in the quality of the work. Contact us or request a callout to begin your claim.

Frequently Asked Questions

Do you work with my insurer?

Almost certainly — we work with all major insurers and are happy to liaise with yours directly, providing the quotations, photographs and documentation they require.

Will you handle the paperwork for me?

Yes. We can handle the paperwork on your behalf, from documenting the damage to supplying itemised reports, making the whole process as stress-free as possible.

Can you make my property safe before the claim is approved?

Yes. We make safe immediately with boarding up or temporary glazing, then complete the permanent repair once your insurer approves.

Is there a callout fee for insurance work?

No — there is no callout fee, ever. We provide transparent, itemised pricing that meets your insurer's requirements.

How do I start a claim?

Simply call 07503 400015 or request a callout. We will attend quickly, document everything and guide you through the claim from there.